Warranty & Return

Best Price Furniture generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with an extended warranty for your peace of mind. 

Warranty Claims:

ALL Claims need to be sent to us via email. To prevent unnecessary claim delays, we ask that the following is included in the initial claim email:

  • Order Number
  • Manual with missing parts indicated (if applicable)
  • Images/Video clearly showing fault (if applicable)
  • Images/Video clearly showing goods in the original packaging (if applicable)
  • Note: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.
  • Please do not take any decision before contacting us . We may ask for items back to be inspected. We will not provide credit/refund in cases where goods have been disposed of before submitting a claim to us.

 

Faulty or Damaged in Transit Products:

  • Send an email including pictures or video of the product received demonstrating the fault (If applicable, also include the manual with the part needed circled and inform the quantity). Also, provide a brief explanation of the fault and  preferred in the way of compensation or replacement parts/product.
  • We will assess each situation on a case-by-case basis. We will advise on whether we will send replacement parts, offer a full or partial refund, or replace the product.
  • Please do not return an item to us unless you have our return label and proper time of return

Missing or Damaged Parts under 12-month or Extended Warranty:

  • If a part is missing or damaged, please  specify using the instruction manual of what part they are missing or is damaged and the quantity needed. 
  • Once we receive the details of what is needed, we can issue for a part to be sent as soon as possible. We will send an email containing tracking information when it is available, alternatively we can provide transport Company contact details to the recipient.
  • Dispatch of replacement part  will be arranged few days after our confirmation.
  • If no spare part is available, we will provide an alternative resolution in line with Australian Consumer Law

 

Delivery Delays:

For any delivery delays please note that we always need to lodge an enquiry with our courier partner for investigation which can take up to 2 working days. You can also track the status of your delivery. For other deliveries without tracking, we may request the delivery company to update you as possible. Please note that other in transit cannot be cancelled.

NOTE: Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

 

Returns and Refund Procedure:

Refund will be back at the original way. Paid by PayPal- refund back to PayPal; paid by credit, refund back to credit.

NOTE: We cannot refund to a different PayPal account or Credit card.

Return to Sender 

If there are any address discrepancies with your order and the product is returned to us, a cost of RTS (if applicable) and re-delivery cost will occur for any products that are returned to us.

Change of Mind:

  • We do not accept change of mind for items delivered in good condition.